MENU

Go to...

Dear Valued Patient,

We are pleased to announce that Jordan Neumann, NP, will be returning to practice via telemedicine starting April 10th. While she will be gradually building her schedule back up, we know many of you have missed her compassionate care, creative insights, and the positive energy she brings to our practice.

Over the past few months, Jordan has taken time to be with her family following the heartbreaking loss of her sweet son, Connor. While she continues to navigate the profound grief of this loss, she is also eager to return to patient care—a vital creative outlet and source of purpose that she deeply cherishes. We understand that her absence has been deeply felt, and we truly appreciate your love, support, and prayers during this difficult time.

As Jordan reintegrates into her practice, we kindly ask that you refrain from asking specific questions about Connor, his passing, or her family's grieving process. While Jordan finds great comfort in sharing memories of her son to honor his legacy, the emotions involved are still raw and can be unpredictable. We encourage you instead to express your love, appreciation, and support by simply letting her know how happy you are to see her back.

Thank you for your patience and understanding as we navigated these challenging months. We also want to extend our gratitude to our dedicated Peak Health team, whose commitment has ensured that your care remains consistent and a top priority.

We look forward to supporting you on your health journey and are confident that Jordan’s return will bring renewed energy and inspiration to our community.

Warm regards,

Katie McManigal

Peak Health Institute

Medical Director

3S517 Winfield Rd

Warrenville, IL 60555

Contact Technical Support

For medical questions, contact your provider or, if you are having a medical emergency, call 911.

What issue are you having?

Please narrow down the issue by selecting one of the options below:

If you have forgotten your password you can use the form here to issue yourself a reset link.

You'll need to enter:

  1. The email address you have on file with your provider
  2. Your date of birth
  3. Your last name
  4. Your zip/postal code (in the U.S., first 5 digits only)

This information must match the information that your provider has on file for you. When you click "Send reset link," the system will send an email to the email address that you entered. If the system is able to verify your account, you'll receive an email with a link that you can follow to create a new password.

If you need further assistance please fill out the form below

If you have forgotten your username you fill out the form here to have your username emailed to you.

If you need further assistance please fill out the form below.

Please double check that you are entering the correct username. To receive an email reminding you of your username, please click here. To reset your password click here. If you need further assistance, please fill out the form below.

If you need further assistance please fill out the form below.

Please fill out the form below and let us know what problem you are experiencing logging in. The more detailed you are in your description the better we can help you.

Please provide the name of the questionnaire and details about what problem you are experiencing.

If you are trying to send your provider a document, you can do so by uploading it using the form on the documents page

Please let us know what issue you are having with the secure messages system. The more detailed you are i your description the better we can help you.

If you need to refill a prescription, please contact your provider by either requesting a refill or sending a secure message.

If you are receiving an error message that there is no matching medication or supplement found, please send a secure message. to your provider with details about the medication or supplement you want to add.

If you are experiencing some other issue, please let us know what issue you are having regarding medications and supplements. The more detailed you are in your description the better we can help you.

Please fill out the form below detailing the error message you have received. If possible, please cut and paste the error message into the 'Message' field.

Please use the Secure Messages form to contact your provider.

THIS MESSAGE DOES NOT GO TO YOUR PROVIDER'S OFFICE

This form is for contacting technical support for the Patient Portal. To contact your provider's office, please send them a secure message or reach out to them directly.

Fill out the form below detailing the issue that you are experiencing. Please be as detailed as possible; the more information you provide the better we can help you.

Contact Cerbo Technical Support
Patient Portal Cerbo© 2025